Currently the option „View User Permission“ in SAP SuccessFactors is only available if a user has full access to Role Based Permissions (RBP) including edit rights. As editing and adjustments in RBP are usually related to an approval process and due to audit and compliance reasons only available to the global admin users, most organizations do not want 1st or 2nd level support to have edit rights. Our RBP View App allows the use of all standard features of “View User Permission” and “User Role Search” without requiring edit permission to RBP. Without our App, the only way to achieve this, was by relying on the standard Reports and working with them. They have several drawbacks.
For all customers in an off-shore / service center support based scenario, our App provides significant value add, as the off-shore support / service center team can be given access only to the App to view permissions but does not have an option to change Roles or Groups.