Shared Service Centre in HR – Time for Rescoping?

Dr. Nikolaus Krasser | CEO Pentos AG

Shared Service Centres were and are a great instrument to enable streamlining and harmonizing of processes. They reduce cost through standardizations and shifting work to near- or offshore centres with lower labor costs than in a typical “headquarter”. Major consulting companies specialize in re-engineering companies’ processes and performing the related “transformations”, but Shared Services Centers do have drawbacks: