Zurich Insurance - Future-Ready
Governance, Risk & Compliance
Zurich’s previous GRC environment no longer provided the flexibility, scalability, and sophistication required to support enterprise-wide risk management. Fragmented processes and increasing regulatory demands made it difficult to drive consistency and transparency across the organization.
What they needed was more than a new tool: They needed a transformation of their governance, risk, and compliance landscape to support strategic decision-making, operational efficiency, and long-term scalability.
Industry
Insurance
Location
Zurich, Switzerland
Value added
Modern GRC platform enabling scalable and transparent risk management processes
Objective
Over the years, Zurich Insurance Group had established a GRC solution to support its enterprise risk management processes. However, as risk management frameworks continued to evolve, the organization recognized that the existing solution no longer provided the sophistication and flexibility required to effectively drive risk management across the business.
To address these changing requirements, Zurich Insurance chose a greenfield approach. This enabled the team to design and build a modern risk management framework directly within the new solution, supported by a flexible data model tailored to the organization’s needs.
Key elements of the approach included:
- Establishing the scalable and flexible GRC framework IBM OpenPages
- Streamlining and standardizing governance and compliance processes
- Increasing transparency and cross-functional collaboration
- Supporting adoption through strong stakeholder engagement
- Creating a future-ready platform capable of evolving with regulatory and business requirements
“Implementing a GRC tool is not just about technology. It’s about implementing a cultural change in the organization.”
— Lana Morawetz
Overview
Over the years, Zurich Insurance Group had established a GRC solution to support its enterprise risk management processes. However, as risk management frameworks continued to evolve, the organization recognized that the existing solution no longer provided the sophistication and flexibility required to effectively drive risk management across the business. To address these changing requirements, Zurich Insurance chose a greenfield approach. This enabled the team to design and build a modern risk management framework directly within the new solution, supported by a flexible data model tailored to the organization’s needs.
“Our previous solution no longer provided the sophistication and flexibility we needed to drive risk management across the organization.”
— Lana Morawetz, Head of Risk Transformation & Operations, Zurich Insurance Group
What we achieved together
- A scalable and future-ready GRC foundation supporting enterprise-wide governance and compliance processes
- Increased transparency and consistency across risk management activities
- More efficient and standardized workflows, reducing manual effort and operational complexity
- Improved collaboration between teams and stakeholders across the organization
- Enhanced ability to respond to evolving regulatory requirements and business challenges
- Stronger strategic alignment between governance, risk management, and operational objectives
- A modern platform supporting continuous improvement and long-term organizational resilience
“The collaboration was built on trust, flexibility, and a shared vision for long-term transformation.”
— Lana Morawtz
Ready to Transform Your Risk MAnagement – Fast, Smart, and with Confidence?
Today, Zurich Insurance benefits from a modern and flexible governance, risk, and compliance environment that streamlines risk management processes, improves collaboration, and enables continuous evolution in an increasingly complex regulatory landscape.
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